09–11 Nov 2026
Barcelona
International Barcelona Convention Center
Gartner IT Symposium/Xpo 2026
SOF 2.0 explores what it really takes to move towards autonomous Service Operations. Rather than treating AI or autonomy as another technology implementation, the framework considers how data, observability, service context, intelligence, automation, governance and people need to operate together as an interconnected system.
Attendees will leave with a framework for assessing their current Service Operations maturity, understanding the capabilities required for greater autonomy and identifying the practical next steps on their own journey.