All-Inclusive ESM, Built for Enterprise

What we do

Ways we work together.

• Implementation Design and build, from a clean install to a working service desk, delivered by the people who scoped it. +−

  Delivery with a difference: For Halo to succeed at scale, the right implementation partner is critical. With the UK's largest Halo certified team, and having delivered the largest, most complex Halo implementations of any partner globally, our approach, methodology and accelerators have been proven at genuine enterprise scale, not just on paper. We offer full implementation services for Halo projects of all levels of complexity.

• Migration Moving off ServiceNow or a legacy desk: data, workflows and the processes worth keeping. +−

  We are uniquely positioned in having intimate knowledge of ServiceNow and other platforms that customers move to Halo from. Understanding a legacy platform intimately enough to know how it's configured, what will or won't map across and what's worth preserving takes as much expertise as understanding Halo itself, and it's that dual knowledge that keeps migrations low risk. Data, workflows and the processes worth keeping move across cleanly; everything else gets retired rather than rebuilt in a new tool out of habit. The result is a Halo instance shaped by what the business actually needs, including several enterprise features unique to dotslash clients, such as our Enterprise grade SAF CMDB build.

• Integration Wiring Halo into monitoring, AIOps and automation so tickets carry context and close themselves where they can. +−

  Halo doesn't operate in isolation, so we don't treat it that way. Our unique expertise across Observability, Event Management and AIOps means Halo's Service Automation Framework connects properly into the wider toolchain, with tickets carrying context on arrival and closing themselves where the conditions allow. Few partners bring this depth of AIOps and observability capability alongside Halo accreditation, and it's what separates a genuinely connected Service Operations capability from Halo sitting as another standalone tool bolted onto the estate.

• Managed service We run it to agreed outcomes, including the changes nobody has time to make. +−

  Your post-implementation Halo partner, built to support technically and drive your maturity roadmap rather than just keep the lights on. Backed by our dedicated Technology & Development Centre, we handle the ongoing configuration, integration and automation changes that mature Halo's value over time, including the ones internal teams rarely have the capacity or specialist knowledge to make themselves. The aim is a platform that keeps pace with how the business operates, rather than one that quietly drifts back to default as priorities shift elsewhere.