Meet The Team
Meet The Exec Team.
Service Operations is not just our market. It is the discipline we live and breathe.
Meet the people steering dotslash. We are a leadership team grounded in hands-on delivery, living and breathing the discipline of Service Operations every single day. Our careers were built running enterprise technology, which means we understand exactly what it takes to design, integrate, and manage complex platforms at scale.
That practitioner mindset is why we lead from the front. We remain actively connected to the architectures and the engagements themselves, ensuring that the rigorous standards we promise are the exact standards your enterprise receives. When you partner with us, the people directing the business are the same people guaranteeing your outcomes.
CEO & Co-Founder
Philip Taphouse
Phil Taphouse is the Co-Founder and CEO of dotslash, a consultancy dedicated to helping organisations mature their Service Operations. As part of this mission, he authored the Service Operations Framework, a seven-layer maturity model designed to guide enterprises in transitioning from reactive troubleshooting to operational autonomy.
With over fifteen years of experience spanning the utilities, government, finance, insurance, media, automotive, and outsourcing sectors, his background is rooted in delivering practical, scalable outcomes.
Phil’s entrepreneurial track record includes founding ITOM Solutions, which he grew into a prominent ServiceNow consultancy before its acquisition by Sapphire Systems. Following Sapphire's subsequent acquisition by NTT, he led the Global ServiceNow Practice before returning to his consultancy roots to establish dotslash.
LinkedIn →COO & Co-Founder
Christopher Parr
Chris is the Co-Founder and COO of dotslash, where he leads the company’s business and commercial strategy, operations, strategic partnerships and growth. He works closely with executive leaders and technology partners to challenge traditional approaches to Service Operations and connect technology investment to measurable business outcomes.
With more than 25 years of experience in the technology industry, Chris has held senior sales and leadership roles across some of the world’s largest technology organisations, including Microsoft, Gartner and ServiceNow. His career has focused on helping organisations navigate complex transformation, bringing together technology, commercial strategy and business priorities to deliver meaningful outcomes.
Prior to co-founding dotslash, Chris spent five years at ServiceNow, where he held leadership roles across Service Operations in the UK&I and EMEA. He went on to establish dotslash with Phil Taphouse, combining their respective experience to build a company focused on challenging and advancing how organisations approach Service Operations.
LinkedIn →
CFO
Andreas Gaviria
Andres is CFO at dotslash, responsible for financial strategy, planning, governance and commercial performance. He provides senior financial leadership to support strategic decision-making, sustainable growth and the long-term financial objectives of the business.
Andres is an experienced CFO and senior finance leader with extensive UK and international experience. He has partnered with executive leadership teams and boards on financial and commercial strategy, growth, profitability and investment, bringing strong financial governance and commercial discipline to scaling organisations.
A Chartered Management Accountant, Andres brings extensive experience across financial planning, P&L management, strategic planning and financial governance.
LinkedIn →Sales Director
Jack Williamson
Jack is Sales Director at dotslash, with overall responsibility for the company’s sales function, including sales strategy, go-to-market and the teams responsible for delivering it. He works with organisations to shape transformation programmes that connect technology investment to meaningful business outcomes.
Jack has built his career across consulting, sales and technology strategy, working with some of the largest public and private sector organisations, including FTSE 100 global enterprises. His experience spans the ServiceNow and SAP ecosystems, helping organisations deliver value from complex technology transformation and change.
Prior to joining dotslash, Jack held senior leadership roles including Managing Consultant and Head of Sales. He was part of a ServiceNow partner from its early growth stage, helping drive client growth through to its private equity-backed exit.
LinkedIn →
Technical Director
Stuart Elliott
Stuart is Technical Director at dotslash, responsible for the Technology & Development Centre (TDC), encompassing its people, technical capabilities, delivery model and PMO. He is responsible for the structure and governance that underpin scalable delivery, the development and industrialisation of dotslash’s intellectual property, and the delivery of the company’s managed services.
Stuart brings a strong technical and Service Operations background, having held leadership and architecture roles across enterprise technology. Prior to joining dotslash, he was Head of ITOM at one of the largest partners in the ServiceNow ecosystem, with responsibility for complex enterprise transformation and delivery.
Throughout his career, Stuart has architected and delivered some of the largest and most complex Service Operations programmes globally, combining deep technical expertise with extensive enterprise delivery experience.
LinkedIn →SERVICE OPERATIONS SOLUTIONS DIRECTOR
Paul Miller
Paul is Service Operations Solutions Director at dotslash, responsible for leading the company’s Service Operations consulting practice, its people and capabilities. He is a recognised subject matter expert across Service Operations, helping shape strategy and transformation across Service Management, IT Operations, AIOps and Observability.
Paul brings extensive experience across Service Operations, enterprise architecture, AIOps and Observability. Prior to joining dotslash, he was Director and Technical Lead for Global Technology Operations at National Grid, providing technical leadership across IT Service Management, IT Operations Management and Observability, and aligning technology capabilities to business needs.
Throughout his career, Paul has worked at the intersection of technology strategy and operations, combining deep technical expertise with a practical understanding of how large enterprises design, modernise and mature their Service Operations.
LinkedIn →
Talk To Us.
No gatekeeping, your message lands with one of the people on this page.