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Partner
The Dedicated AIOps And Intelligence Layer.
BigPanda is the dedicated event intelligence layer that brings Service and Operations together. Metrics, logs, traces and alerts, wrapped in context from data sources most platforms cannot hear, correlated into information rich incidents and pushed into the platform your teams already work in, delivered with the UK's leading BigPanda partner.
The partnership
- Status
- Professional Services, Implementation & Reseller
- Best fit
- Upper Mid-Market & Enterprise
Partner testimonial
“dotslash brings deep Service Operations expertise, strong enterprise pedigree and the ability to turn BigPanda technology into meaningful outcomes for customers. They’re exactly the kind of partner we want to invest in as we scale our enterprise business globally.”
Our view
The BigPanda Partner For Enterprise.
As the UK's leading BigPanda delivery partner, dotslash helps enterprise organisations design, implement and optimise BigPanda as the dedicated event intelligence layer within modern Service Operations. Our focus is not only delivering successful implementations; it's enabling organisations to reduce operational cost and risk, improve service performance, and build the capabilities required for autonomous operations.
That position is underpinned by real-world delivery experience, including some of the largest implementations of the platform in Europe, seen from the client side as well as the partner side. Combined with decades of enterprise Service Operations leadership and in-depth knowledge of the service management and observability platforms BigPanda sits between, we've developed proven methodologies, accelerators and intellectual property that significantly reduce implementation risk while accelerating time to value.
“To have a team who had deep knowledge across Service Management and Observability was invaluable to us and significantly de-risked our decision to implement BigPanda before we’d even signed the paperwork.”
What we do
Ways we work together.
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Licence Purchase No additional margin, just the chance to leverage our commercial experience and size the right entitlement for your alert and integration volumes. +−
No additional margin, just the chance to leverage our experience in optimising your license purchase for maximum efficiency and value. We transact the licenses and use our commercial expertise to make sure you're not over licensed on day one, or under the moment your estate grows.
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Proof of Value A time-boxed deployment against one or two noisy services, using your live event data, to show the noise reduction and the ticket volume change before you commit further. +−
Before committing to full scale implementation, we can run a time boxed deployment against one or two noisy services using your own live event data. This gives an insight into the actual noise & MTTR reduction, ticket volume change and risk mitigation you'll get, grounded in your environment rather than a generic demo, so the business case is built on evidence rather than projected numbers. POVs are delivered on a case by case basis across all BigPanda products
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Implementation Integration build, correlation design, incident model and ITSM wiring, delivered by a dedicated team chosen for each project. +−
No two BigPanda deployments look the same because no two estates feed it the same way. We work through the headless or visible decision, which tools get integrated and why, and how they connect, then deliver the integration build, correlation design and ITSM wiring behind it. Our Technology & Development Centre engineers ingestion for tools with no packaged integration, which is why we take on estates with heavy legacy or in-house tooling that other partners treat as out of scope.
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Optimisation For estates already running BigPanda that are not seeing the reduction they were promised. A short diagnostic on ingestion, enrichment and correlation logic, then a fix plan we deliver alongside your team. +−
For estates already running BigPanda but needing help to mature and drive value, we run a short diagnostic on ingestion, enrichment and correlation logic to find out where the biggest opportunities live, then deliver the fix plan alongside your team. This is where our combined depth across Service Management, Observability and BigPanda itself counts most, because any fault is rarely in the product.
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Managed Services Tuning as the estate changes, new integrations as tools come and go, and a maturity roadmap towards automated remediation. +−
Your post-implementation BigPanda partner: tuning correlation logic as the estate changes, adding new integrations as tools come and go, and driving the maturity roadmap towards automated remediation. We're the only UK partner with service management, observability and BigPanda expertise under one roof, so the platform keeps maturing rather than quietly drifting out of step with the estate around it.
STATS
Ninety-three percent less alert noise, inside two weeks.
A UK communications provider was buried under email alerts despite six-nines uptime. BigPanda cut noise fast, with a substantial drop seen within two weeks of going live.
93%
alert noise reduction
Cost
40%
of alerts closed automatically
RISK
2wk more tickets closed at first line
Experience
Where it fits
On the Framework.
Read the Framework →- 07 The Human Element Interface & Teams Supports
- 06 The Action Engine Workflow, Automation & Agents Supports
- 05 The Rulebook Frameworks & Processes Supports
- 04 The Cognitive Core AIOps & Intelligence Primary
- 03 The Data Fabric Unifying Operational Intelligence Primary
- 02 The Senses Monitoring & Observability Supports
- 01 The Foundation Infrastructure, Applications & User Journeys – Not applicable
Related
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Read →BigPanda AI Incident Assistant: Swarm Investigations and Reasoning.
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Nothing here yet.