Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2026
16–17 Nov 2026 · EXCEL Centre · London · 09:00-17:00
IT Service Operations - the road to autonmous working:
The next evolution of IT Service Operations will be defined by the move from manual and reactive ways of working towards increasingly automated, agentic and ultimately autonomous operations.
At Gartner IT XPO, dotslash will introduce the second edition of its Service Operations Framework (SOF 2.0), providing a practical framework for understanding this transition and the capabilities organisations need to build along the way.
Hold your place.
SOF 2.0 explores what it really takes to move towards autonomous Service Operations. Rather than treating AI or autonomy as another technology implementation, the framework considers how data, observability, service context, intelligence, automation, governance and people need to operate together as an interconnected system.
Attendees will leave with a framework for assessing their current Service Operations maturity, understanding the capabilities required for greater autonomy and identifying the practical next steps on their own journey.
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