Partner
The Heart Of Autonomous Service Operations.
ServiceNow provides the operational foundation, service context, governance and automation needed to move from managing work towards increasingly autonomous Service Operations. Connected with Dynatrace and BigPanda, it becomes the heart of an integrated toolchain that moves from signal, to context, to action.
The partnership
- Status
- Implementation Partner
- Partner since
- 2026
- Best fit
- Enterprise organisations & complex ServiceNow estates.
Partner testimonial
“[Approved quote to be supplied]”
Our view
ITOM Changes The Value Equation.
The next ServiceNow opportunity is bigger than another workflow. ITOM creates the operational understanding required to know what exists, how technology supports services, what is changing and where action is needed.
Discovery, CMDB/CSDM and Service Mapping create the foundation. Operational intelligence adds live context. Workflow, automation and AI turn that understanding into action. Around ServiceNow, Dynatrace provides deep observability and BigPanda provides specialist event intelligence and correlation, creating one integrated operational flow.
ServiceNow at the heart. An integrated toolchain around it. Autonomous operations as the destination
What we do
Ways we work together.
- Implementation Deliver ITOM capability around Discovery, Service Mapping, Service Graph, operational integrations and automation, aligned to the target Service Operations architecture.
- Data Foundations Establish CMDB/CSDM, topology, service relationships and data flows so ServiceNow has the operational context required to govern and act.
- Optimisation Improve ITOM, event flows, service health and automation while rationalising overlap across ServiceNow, BigPanda, Dynatrace and the wider toolchain.
- Managed Service Maintain discovery, service maps, integrations, data quality and ITOM maturity while progressing the roadmap towards increasingly autonomous operations.
Proof
Eighteen weeks off ServiceNow, no service gap.
A UK insurer moved 40,000 tickets and eleven workflows onto Halo, kept the two processes that worked and retired the rest. Numbers are one year on.
61%
lower licence spend
Cost
18wk
from kick-off to go-live
Growth
2.4x
more tickets closed at first line
Experience
Where it fits
On the Framework.
Read the Framework →- 07 The Human Element Interface & Teams Supports
- 06 The Action Engine Workflow, Automation & Agents Primary
- 05 The Rulebook Frameworks & Processes Primary
- 04 The Cognitive Core AIOps & Intelligence Supports
- 03 The Data Fabric Unifying Operational Intelligence Primary
- 02 The Senses Monitoring & Observability Supports
- 01 The Foundation Infrastructure, Applications & User Journeys Supports
Related
-
2 SEPT 2026
Read →The $5.4 Million Illusion: Why Legacy Outsourcing is Breaking ITOps
For the better part of two decades, the enterprise IT playbook for handling complexity and scale was simple: throw more bodies at the problem. As infrastructure grew and ticket volumes surged, organizations leaned heavily into outsourcing IT operations to global systems integrators (GSIs).
-
2 SEPT 2026
Read →Drowning in Data, Starved for Insights: The True Cost of IT SLUDGE
Every IT department has a dark corner they pretend does not exist. It is the digital equivalent of that kitchen drawer stuffed with tangled cables, dead batteries, and takeaway menus from restaurants that closed a decade ago. We hold onto these things out of a vague, nagging fear that the moment we throw them away, we will desperately need them. In behavioural economics, Richard Thaler and Cass Sunstein explored how small tweaks can influence positive choices in their brilliant book Nudge. Reading it recently got me thinking about the exact opposite force at play in our industry. Let us call it SLUDGE.
-
31 AUG 2026
Read →BigPanda AI Incident Assistant: Swarm Investigations and Reasoning.
The single generalist agent is gone. BigPanda has now formally announced its rebuilt AI Incident Assistant: trailed in May, deployed in the July release, unveiled in full on 14 August.
Nothing here yet.