A CMDB should be more than a database of infrastructure and configuration items. Done well, it provides the service context needed to understand impact, prioritise operational activity and enable automation. Yet many organisations continue to struggle with incomplete data, unclear ownership, overly complex service models and CMDBs that teams simply don't trust. This masterclass explores how organisations can build a more effective CMDB and use SAF to move from data to context to action. We will cover: • Defining the purpose and outcomes of your CMDB • Building practical service and configuration models • Establishing ownership, governance and data quality • Connecting discovery and operational data into the CMDB • Using service context to improve impact analysis and prioritisation • Identifying and designing meaningful automation through SAF • Creating the trusted data foundation required for AI and autonomous Service Operations
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Explore how to turn your CMDB from a static repository into a trusted operational foundation for Service Operations. This practical masterclass looks at how organisations can improve configuration and service data, establish clear ownership and governance, and use the Service Automation Framework (SAF) to translate that foundation into meaningful automation and operational outcomes.
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