Breakfast briefing: Where does your event management reside?

Most enterprises don't have an alert problem, they have a context and intelligence problem. Events are generated across an increasingly fragmented monitoring and observability landscape, while ITSM platforms are expected to provide the operational workflow. So where should the intelligence between the two reside? This session will explore the architectural role of a dedicated event intelligence layer and how organisations can • Create a single operational view across multiple monitoring and observability tools • Reduce alert noise through correlation and enrichment • Add service and business context to operational events • Separate event intelligence from monitoring and ITSM workflow • Improve incident prioritisation and accelerate root-cause identification • Automate triage and response without creating additional operational complexity • Build an architecture capable of supporting increasingly autonomous IT operations. We'll also discuss real-world approaches to event management architecture and the practical considerations for organisations deciding where event intelligence should sit within their Service Operations ecosystem.