Virtual · Webinar
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The Agentic AI Playbook for ITOps Leaders
15 Sep 2026 · 18:00-19:00
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Most agentic AI initiatives don’t fail because of the technology. They fail because four critical decisions were never made: where to let AI reason, how much autonomy to grant, which metrics to include in the business review, and who owns the shift from pilot to operating model.
In this webinar, BigPanda Senior Director of Professional Services, Alex Matusiak, and dotslash Head of BigPanda Solutions, Dan Bartram, share a practical leadership playbook built from real enterprise deployments, combining an internal deployment perspective with an independent service operations framework
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In this webinar, you’ll learn:
- The four decisions that separate a successful deployment from a permanent pilot
- How to define and graduate AI autonomy from Assist to Recommend to Act
- Which 2–3 metrics belong in your business review
- How a vendor-agnostic service operations framework brings it all together
Speakers:
- Alex Matusiak, Senior Director of Professional Services, BigPanda
- Dan Bartram, Head of BigPanda Solutions, dotslash
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