How it fits together
One toolchain, edge to edge.
Click any block and it explains itself. Or play the incident: nine minutes, one tap, nobody out of bed.
Where your teams talk to Biggy
Requires Now Assist licensing on the ServiceNow side.
One incident, start to finish. Click any moment to jump.
The Senses
The Cognitive Core
The Rulebook
Plus anything with a webhook, an email or an SNMP trap. Full list at bigpanda.io/integrations.
The tools you already own, feeding one stream.
Full AIOps capability. No interface for your teams to learn.
Your resolvers work here. Only here.
Context returns to the graph.
Why headless
No new console. No new habits.
The intelligence layer sits behind ServiceNow, not beside it. Your resolvers keep the same console, the same queue, the same habits, and finished incidents arrive instead of raw alerts. Your platform team tunes BigPanda behind the scenes; nobody else ever needs to log in.
0
new consoles for your resolver teams
The Senses, The Cognitive Core, The Rulebook and The Action Engine are layers of the dotslash Service Operations Framework.
Composite example. Compression consistent with BigPanda's 2025 enterprise benchmark; investigation times consistent with published AI Incident Assistant results.
WORKED EXAMPLE · YOUR NUMBERS WILL DIFFER