Services · Managed Service · BigPanda
BigPanda Managed Service.
The platform is proven, but the real commercial value is found in how it is run.
We deliver the full value of BigPanda without the internal cost and burden of running it. We provide a service where your BigPanda platform is installed, operated, and continually optimised by dotslash.
Why It Matters
The Cost of Going Alone.
The platform go-live is only the start of your journey. Ongoing administration, tuning, and integration work land quietly on the operational expenditure line. Because genuine AIOps skills are rare and expensive to hire, the platform inevitably drifts and noise creeps back into the system.
When nobody takes ownership of continuous tuning, correlation logic decays and platform credits burn with absolutely no operational benefit. Furthermore, maintaining correlation, enrichment, and integrations creates a heavy technical burden that competes directly with your internal teams’ ability to actually run the service.
The traditional outcome is that incident volumes never drop after go-live, capabilities are never expanded past day one, and licence costs rise simply to cover the inefficiency.
Organisations frequently structure around platforms rather than operational outcomes, which means no one owns the value chain end to end.
The platform go-live is only the start of you journey.
"I was a BigPanda customer on the client side for many years. This is the service I needed that none of my partners could offer"
Dan Bartram · Head of solutions, Bigpanda
The Service
Complete Platform Ownership.
We deliver a fully managed BigPanda service, taking end-to-end ownership of your platform with a single point of accountability. Whether we are designing and deploying BigPanda for your environment from the ground up, or taking over an estate you already run, we ensure it is configured properly from the start.
The service encompasses setup, day-to-day operation, performance enhancement, and deep integration into your existing service operations processes. We also absorb the vendor management burden, liaising directly with BigPanda to handle all support cases, escalations, software releases, and roadmap conversations on your behalf.
How It Runs
Continuous Engineering and Optimisation.
Platform health requires constant administration, upgrades, and the continual tuning of correlation and enrichment to ensure performance improves rather than decays.
Our certified engineers interrogate alert data on a weekly basis, continuously enhancing rules so your operation never relies on thresholds defined years ago. We tune correlation patterns and enrichment logic so that related alerts arrive as a single, actionable incident, which directly reduces your licensing consumption.
We maintain strict integration hygiene, keeping upgrades and enrichment current so new sources land cleanly and existing ones remain quiet. By connecting BigPanda seamlessly into your observability estate, on-call schedules, and incident processes, we guarantee that alerts become definitive action.
Related alerts arrive as a single, actionable incident, which directly reduces your licensing consumption.
The Target State.
The platform is the start, but the capability is what we build.
We provide monthly reporting focused on incident volume, credit consumption, and noise reduction, allowing you to track performance visibility without the management overhead. By focusing on driving down incident volumes and credit consumption, we create the financial and technical headroom necessary to scale the platform efficiently.
Licence growth follows actual value delivered rather than noise, and the commercial savings from continuous optimisation actively pay for new capabilities. Bringing a playbook built across every deployment we run, you receive industry-leading expertise for value realisation on day one, ensuring that only actionable incidents ever reach your process.