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Future Ways of Working (FWoW), Access Isn’t Adoption

philip.taphouse@dotslash.co.uk (Philip Taphouse) — Sun, 30 Aug 2026 16:02:16 GMT

Executive summary

Enterprises are buying AI at scale and getting very little back. The most comprehensive study of the field to date, MIT’s State of AI in Business 2025, found that around 95% of enterprise generative AI pilots fail to deliver measurable financial return, despite an estimated 30 to 40 billion dollars of investment. The cause is not the technology. It is organisational: a gap between the tool a company has bought and the way its people actually work.

The True Cost of L1 NOC Outsourcing

philip.taphouse@dotslash.co.uk (Philip Taphouse) — Tue, 25 Aug 2026 14:10:48 GMT

For years, the standard playbook for managing IT operations at scale was simple: outsource the Level 1 Network Operations Centre (NOC) to a global systems integrator. It looked good on a spreadsheet, promising 24x7 coverage without the heavy internal headcount. But the reality is often quite different, and a new report from BigPanda puts some stark numbers against what many of us have suspected for a long time.

Why the Smart Enterprise is Starting to Ask: Could Halo Be the Better Bet?

philip.taphouse@dotslash.co.uk (Philip Taphouse) — Sun, 02 Aug 2026 14:54:45 GMT

For more than a decade, ServiceNow has stood uncontested at the summit of enterprise ITSM. Its name alone commands boardroom attention, and its “platform of platforms” mantra has become the blueprint for digital transformation at scale. But the landscape is shifting.

Operating at Lightspeed: Applying the SpaceX Playbook to IT Operations

philip.taphouse@dotslash.co.uk (Philip Taphouse) — Sun, 02 Aug 2026 14:52:01 GMT

When you look at the most innovative companies on the planet, from SpaceX to the FAANG titans, you realise they don’t just build better products—they build better ways of working. They operate on a different wavelength, driven by a set of core principles that ruthlessly eliminate waste and complexity.

Stop Consolidating Tools. Start Consolidating Events

philip.taphouse@dotslash.co.uk (Philip Taphouse) — Sun, 02 Aug 2026 14:47:23 GMT

The drive to consolidate observability tools is everywhere.